Shipping

We ship internationally with DHL Courier Service, and with DPD Courier Service in Romania.
Local shipping is free (only in Romania and Republic of Moldova). You’ll be contacted by our team shortly after your order has been placed.

Please consider that it takes between 2 – 7 working days for us to create the item from the day it was ordered (except weekends and holidays).

The shipping usually takes between 3 to 5 days for Europe, and up to 12 days for the rest of the world, depending on the country.

Please note that all shipments outside the EU may be subject to import duties and taxes, which are imposed once a shipment reaches your country. Therefore, additional charges for customs must be borne to you.
The shipping costs are calculated on checkout based on a flat rate depending on the region of the world from which the order is coming from.

All the shipments made by RAQUETTE are insured against accidental damage and theft. Upon receipt of the package by the Customer, by written agreement, confirmed by the Client's signature, the insurance ceases to exist, and the delivered product becomes Client’s property.

Return policy

Returns or exchanges are accepted on items within 14 days from the date of shipment. Items returned outside this period will not be accepted.

The return shipping is free only for Romania. If you are an international customer the return shipping is at your cost. We recommend that you retain the proof of return shipping. Items must be in original condition and must not have been worn, altered or washed. All tags must remain in place.

No refund will be taken into consideration if the return instructions are not strictly respected. In case the product has any deterioration other than the manufacturing defects (if any), RAQUETTE has the exclusive and unilaterally right to decide a partial refund accordingly. In case of a valid return, your account will be credited within a couple of days from the receiving of the returned products, or we can exchange the product after your confirmation.
Bridal items and other made to order products are not subject to return.

Receiving a refund
The refund will be processed as soon as we receive your package and we will then email you to confirm it’s arrival. Please allow 3-5 working days for your refund to be received.

The address for returns is: 16 Arcului st, Bucharest, 030167, ROMANIA

For any questions about deliveries or returns, please contact our team at support@maisonraquette.com.